Last Updated: September 20, 2026

1. Introduction

EXCEPTIONAL INTERIOR DECORATION (“Exceptional”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

Exceptional provides project management, project execution, and related professional services for commercial and other projects.

This Privacy Policy explains how we collect, use, process, disclose, protect, retain, and otherwise handle personal data when you visit our website, submit an inquiry, request a consultation, contact our team, or interact with our digital advertising and communication channels.

This Privacy Policy is provided to explain how we handle personal data and the rights available to individuals under applicable data protection laws.

2. Personal Data We Collect

Depending on how you interact with us, we may collect the following categories of personal data:

• Full name
• Company name
• Phone number
• Email address
• City or location
• Project type
• Project requirements and related information
• Project size or other information you choose to provide about your project
• Information submitted through website forms
• Information submitted through advertising lead forms
• Information you voluntarily provide when communicating with us

We seek to collect only personal data that is relevant and reasonably necessary for the purposes described in this Privacy Policy.

We do not intentionally request sensitive personal data through our standard project inquiry and lead-generation forms.

3. How We Collect Personal Data

We may collect personal data directly from you when you:

• Submit a form on our website
• Request a project consultation
• Contact us by phone
• Contact us through WhatsApp
• Contact our project team
• Submit information through Google Ads lead forms
• Contact us by email
• Communicate with us through other available communication channels

We may also collect certain technical and usage information through website analytics, cookies, tags, pixels, and similar technologies, where applicable.

Where personal data is collected indirectly through website technologies or third-party platforms, we will process it in accordance with applicable laws and this Privacy Policy.

4. Mandatory and Optional Information

Some personal data fields may be required in order for us to respond to your inquiry, arrange a consultation, or provide a requested service.

Other information may be optional and may help us better understand your project requirements and provide more relevant assistance.

Where a form identifies a field as required, providing that information is necessary for the stated purpose of the form.

If you choose not to provide required information, we may not be able to respond to your request or provide the requested service.

We aim to limit the information requested through our forms to what is reasonably necessary for the relevant purpose.

5. Purposes of Processing Personal Data

We may process personal data for the following purposes:

• Responding to inquiries and requests
• Contacting you regarding your project requirements
• Scheduling consultations or meetings
• Understanding and evaluating project requirements
• Providing information about our services
• Managing potential business relationships
• Communicating with prospective and existing clients
• Improving our website, services, and user experience
• Measuring and improving our advertising and marketing activities
• Managing and responding to communications
• Maintaining appropriate business records
• Protecting the security and integrity of our website and systems
• Complying with applicable legal and regulatory requirements

We will not process personal data for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

6. Legal Basis for Processing Personal Data

Depending on the purpose and circumstances of the processing, we may process personal data on one or more lawful bases permitted under applicable data protection laws.

These may include:

• Your consent, where consent is required or relied upon
• Taking steps at your request before entering into a contract or providing requested services
• Performing or managing a contractual relationship
• Compliance with applicable legal or regulatory obligations
• Pursuing legitimate interests, where permitted by applicable law and where those interests do not override your rights and interests

Where we rely on consent, you may withdraw your consent where applicable.

Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Where a specific processing activity requires consent, we will seek consent in the manner required by applicable laws.

7. Google Ads, Analytics and Tracking Technologies

Our website and marketing activities may use digital technologies and services including:

• Google Ads
• Google Analytics
• Google Tag Manager
• Cookies
• Tags
• Pixels
• Similar website and advertising technologies

We may use these technologies to:

• Understand how visitors use our website
• Measure website performance
• Understand traffic sources
• Measure advertising effectiveness
• Improve our advertising campaigns
• Improve website functionality and user experience
• Analyze general website usage and performance

These technologies may process information such as:

• Device information
• Browser information
• Pages visited
• Website interactions
• Traffic and campaign information
• General usage and performance information

Google and other third-party service providers may process information in accordance with their applicable terms and privacy policies.

8. WhatsApp and Communication Channels

If you choose to contact us through WhatsApp, phone, email, or another communication channel, we may process the information you provide for the purpose of:

• Responding to your inquiry
• Understanding your project requirements
• Discussing our services
• Scheduling a consultation
• Managing communication related to your inquiry or project

Third-party communication providers, including WhatsApp, may process information according to their own terms and privacy policies.

We recommend reviewing the privacy policies of third-party communication services before using those services.

9. Marketing Communications

Where permitted by applicable law, we may use contact information to communicate with you about our services, your inquiry, or related business matters.

Where consent is required for direct marketing communications, we will obtain the required consent.

Where applicable, you may request that we stop sending marketing communications, and we will provide an appropriate mechanism for opting out.

Requests to stop marketing communications will not necessarily prevent us from sending communications that are necessary to respond to an existing inquiry, provide a requested service, or fulfill a legal or contractual obligation.

10. Sharing and Disclosure of Personal Data

We may disclose or make personal data available to service providers and other parties where reasonably necessary to:

• Operate and maintain our website
• Manage inquiries and customer communications
• Provide requested services
• Operate analytics and marketing systems
• Support our business operations
• Maintain or improve our technology systems
• Comply with applicable legal or regulatory requirements

Where third parties process personal data on our behalf, we expect such processing to be carried out in accordance with applicable requirements and appropriate safeguards.

We seek to limit disclosure of personal data to the information reasonably necessary to achieve the relevant purpose.

We do not sell personal data.

11. International Data Transfers

Some third-party services used to operate our website, analytics, advertising, communications, or other business functions may process personal data outside the Kingdom of Saudi Arabia.

Where personal data is transferred or disclosed outside the Kingdom, we will take the measures and safeguards required under applicable Saudi data protection laws and regulations.

Any such transfer or disclosure will be limited to what is reasonably necessary for the relevant purpose and handled in accordance with applicable requirements governing transfers of personal data outside the Kingdom.

The Saudi regulatory framework places specific requirements on transfers or disclosures of personal data outside the Kingdom, including requirements concerning protection, necessity, and appropriate safeguards.

12. Data Security

We take reasonable technical, organizational, administrative, and security measures designed to protect personal data against:

• Unauthorized access
• Unauthorized disclosure
• Alteration
• Loss
• Misuse
• Destruction

However, no method of electronic transmission, communication, or storage can be guaranteed to be completely secure.

If we become aware of a personal data incident that requires notification under applicable laws or regulations, we will take the required measures.

13. Data Retention and Destruction

We retain personal data only for as long as reasonably necessary to:

• Fulfill the purposes for which it was collected
• Respond to an inquiry
• Manage a business relationship
• Provide requested services
• Maintain appropriate business records
• Meet applicable legal or regulatory obligations
• Resolve disputes or enforce applicable agreements

The applicable retention period may vary depending on the type of personal data, the purpose for which it was collected, the nature of the relationship, and applicable legal or regulatory requirements.

When personal data is no longer necessary for the purpose for which it was collected, we will take appropriate steps to delete, destroy, or anonymize it in accordance with applicable requirements.

14. Your Privacy Rights

Subject to applicable laws and regulations, you may have rights regarding your personal data, including the right to:

• Know how your personal data is collected and processed
• Request access to your personal data
• Request a copy of your personal data where applicable
• Request correction of inaccurate or incomplete personal data
• Request deletion of personal data where applicable
• Withdraw consent where processing is based on consent
• Exercise other rights provided under applicable data protection laws

Some rights may be subject to applicable legal conditions or limitations.

The Saudi Personal Data Protection framework provides data subjects with rights relating to access, obtaining personal data, and other rights, subject to the conditions set out in the applicable legislation and regulations.

15. How to Exercise Your Privacy Rights

To submit a privacy-related request, question, or complaint, please contact us using the information provided below.

EXCEPTIONAL INTERIOR DECORATION

Email: Info@exceptional-pm.com
Phone: +966 50 639 4195

When submitting a request, please provide sufficient information to allow us to understand and process your request.

We may need to verify your identity before completing certain requests where required or appropriate to protect personal data and the rights of individuals.

We will review and respond to privacy-related requests in accordance with applicable laws and regulations.

16. Complaints and Privacy Concerns

If you have concerns about how we collect or process your personal data, we encourage you to contact us first using the contact details provided in this Privacy Policy so that we can review and address your concern.

Nothing in this Privacy Policy limits any rights you may have under applicable data protection laws or regulations.

17. Third-Party Websites and Services

Our website, advertising, or communication channels may contain links to or integrations with third-party websites and services.

Third-party websites and services operate independently and may have their own privacy policies, terms, and practices.

We are not responsible for the privacy practices, content, or security of third-party websites or services.

We encourage you to review the applicable privacy policies of third-party services before providing personal information through those services.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Our data-processing practices
• Our website or technology
• Our communication and marketing activities
• Applicable laws and regulations

When we make material changes, we will update the “Last Updated” date at the top of this page and, where required, provide appropriate notice.

We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal data.

19. Contact Us

If you have any questions regarding this Privacy Policy, our data-processing practices, or your privacy rights, please contact:

EXCEPTIONAL INTERIOR DECORATION

Email: Info@exceptional-pm.com

Phone: +966 50 639 4195

Website: exceptional-pm.com